What method of payment do you accept?
We accept Visa and Mastercard. Another method of payment is interact e-transfer. (some conditions apply)
What is the cost of shipping?
We ship via Fedex Ground. Depending on your location and size of your order, your shipping cost can vary from $10 to $30. Usually, orders in Quebec and Ontario cost around $10 to $15.
How fast can I receive my order?
Delivery of your order will vary by locations, although most locations in Quebec and Ontario orders are delivered the next business day.
What is your return policy?
We will replace all defective cartridges 1:1 at your next order.
When processing returns, we inspect the cartridges for the following:
- Cartridges were purchased from YYK.
- Cartridges have not been refilled. (If sticker is removed or there are signs of the sticker being removed, we will not return that cartridge)
- Cartridges are still full. (If cartridge is less than 50%, we will not return that cartridge)
- Cartridges that are expired will not be returned / exchanged.
How do I return defective cartridges?
Once you have reached the minimum quantity for a return ($250 value), place the cartridges in a box and send us by email your list of returns along with the dimension and weight of the box.
We will then send you a post office shipping label, which you can stick on the box and simply drop off at your nearest post office.
Once we receive the cartridges, we will inspect them (see above) and exchange the cartridges that pass the inspection for you at your next order.
Can I return the defective cartridges if they are less than the $250 minimum?
Yes, you can drop them off or ship them back at your cost.
You can’t find what you are looking for?
Feel free to contact us for submit your question.